I just wanted to pass along a positive story about infrastructure, technology and the city...
Yesterday morning, as I walked to get my morning coffee in the South End, I noticed that a pothole that surrounded a manhole cover on Berkeley Street had grown significantly larger. As I sat in the cafe reading the morning Globe I looked over the Mayor's innaugural address in which he talked about the potential of technology to improve city services. I had recently downloaded Citizens Connect on my iphone and decided I would give it a try. As I left the cafe I took a picture of the pothole and passed along a message to the DPW with the assistance of the app.
Amazingly, I returned from work yesterday evening to find that the pothole had been filled with fresh asphalt. I can't be sure that the city had not already planned to make that repair, but the coincidence would be unlikely. Either way, it was a surprising and pleasant experience.
Yesterday morning, as I walked to get my morning coffee in the South End, I noticed that a pothole that surrounded a manhole cover on Berkeley Street had grown significantly larger. As I sat in the cafe reading the morning Globe I looked over the Mayor's innaugural address in which he talked about the potential of technology to improve city services. I had recently downloaded Citizens Connect on my iphone and decided I would give it a try. As I left the cafe I took a picture of the pothole and passed along a message to the DPW with the assistance of the app.
Amazingly, I returned from work yesterday evening to find that the pothole had been filled with fresh asphalt. I can't be sure that the city had not already planned to make that repair, but the coincidence would be unlikely. Either way, it was a surprising and pleasant experience.