Last year, Eng said, the light and heavy rail system was at about 65 percent in a state of good repair, and by the end of this year he estimates the system will be 75 or 80 percent in a state of good repair. Frequency of service is up, he said, and the number of dropped bus trips is down to just 0.6 percent this spring from 8.8 percent in 2023.
Eng emphasized that MBTA leadership is constantly keeping an eye out for service expansion and improvement opportunities – be that through boosting water transit or long-term changes to the commuter rail system as the T works on a new commuter rail operator contract.
One lesson he brought with him from his postings in New York – including roles at the Metropolitan Transportation Authority and the New York State Department of Transportation – Eng said, is even if “mega-projects” are the focus of headlines, “the smaller projects that are out in the suburbs are just as important to those communities. And whether it’s 50 people or whether its millions of people, those transportation projects support quality of life, support housing, support businesses. It’s just a different magnitude.”