Hubway is quickly becoming a victim of its own success. Rush hours are becoming a total nightmare in many locations. At 6 pm yesterday there were a total of 15 empty stations, usually clustered in groups of 3 or 4. Longwood was totally empty, as were most of the downtown stations. I've heard reports that Kendall is often empty in the afternoon as well.
People are using Hubway to commute, but the problem is unless the stations are in an area with office AND housing, the imbalance quickly results in stations filling up or emptying out quickly. Hubway can try to rebalance all they want, but they simply won't be able to do it fast enough. In front of my office in Post Office Square, the station fills up in about 15 minutes after they empty it in the morning. From what I can tell they empty it about 3 times on average between 7 and 9 am, and it's still not enough.
I don't know what the solution to this is other than creating bigger stations and more of them. There is apparently a HUGE unmet demand for bicycle commuting in Boston, particularly when you don't have to own or maintain your own bike. But unless Hubway tackles the imbalance problem, they are going to have a lot of very unhappy customers on their hands.
The solution is redundancy and larger stations. Hubway has small stations on average, especially compared to DC. Paris has small stations, but sometimes there are two a block, so lots of docks.
Another solution, which our system proposed, was specially designed stations at certain key spots that take up less space than the standard docks but fit more bikes as the bikes can be stored in a more space-saving manner (think vertical). Dont have a picture now, but the concept wasnt invented by us, its in the use in the netherlands.
Theres also the tradeoff between high capital costs (more docks) and higher operating costs (more staff).
If Hubway cant afford, or cant get more docks due to manufacturing issues....not a big deal!
Example, say there is a heavy volume between kendall and north station (just a guess, not sure what the volume is, the point is two stations where lots of people travel between)
The current method involves having (all example numbers) 20 bikes at kendall (full station) which get ridden to NS, leaving Kendall empty. A van and crew pick them up and then drive them back (emptying NS). That leads long periods where the station is empty, and the van is slow as the rebalancing is done during the traffic rush hour. Not efficient, and not cheap.
Solution:
Have a van parked at kendall with 50 bikes (without the need for 50 docks). Have a staff member with a portable fob reader that lets commuters grab a bike and go. At NS, staff exists to check the bikes in to a van there (again no docks needed).