Flew in and out of PWM the other week. As others have posted, the inbound flight from MSP was nearly at capacity and the outbound flight to DFW was the same. I love the additional options available for connecting to the west coast rather than flying south along the coast to connect and then still face a cross-country flight. I still want to try the DEN flight. I'm not sure how the regional flight load factors, such as JetBlue JFK and NYC flights, fare with the recent difficulties at Newark.
I flew back on a Saturday afternoon and the ticket counters were packed, American and Delta. There are times where you could roll a bowling bowl through ticketing and not hit anyone, but terminal planning for peak hour may have been close to being reached as the line was to the doors and it wasnt even the early morning push. Speaking of doors, what is going on with the large revolving doors at ticketing and baggage claim? They were all inoperable (maybe one was working) with tape and cones around them and forcing people through open single doors. And this was the same case when I flew though some months prior. Are these doors prone to repair or replacement parts too hard to keep in stock?
The new gate expansion and restrooms are sorely needed as the restrooms near Starbucks were heavily used with lines and in rough shape with broken hardware and dirty/wet conditions. I noticed the box restrooms near Gate 5. Not a good look, but maybe needed to provide an adaquate level of service, but please tell me these are temporary. New carpet was a welcome addition. Other improvements, like the tired and claustrophobic baggage claim, are on the way as people have posted. I still wish we could get updated city skyline imagery in the baggage claim and entry to the baggage claim! Airports are construction sites where planes often take off and land. We joke about the taxidermy menagerie on the lower level but people sure love that as a first picture spot. I do miss the observation lot across the airfield from the terminal to watch the aircraft. They have the roundabout along Westbrook St with No Parking posted and I stopped to watch for a bit and within 10-15 minutes an Operations truck flashed his lights and siren to get me to move. I was in the vehicle, not blocking the access/fire gates and over 6' back from the security fence but was not going to make an issue of it.
PWM, especially in summer, punches above its weightclass for service and destinations. Maybe Bozeman offers more based on city size. I get why people would look at Logan, but the convenience of PWM is hard to beat. And airlines keep experimenting with new markets and upgauging which is a credit to management and the market.