On a recent weekday, I camped out by a back door to observe, and tally, rider behavior on the D branch. Across five street-level stops, 44 people boarded. None paid. Finally one man got out his phone to pony up.
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The new fare boxes, installed by the San Diego-based Cubic Corp., cost close to $1 billion, spread out over a decade due to ongoing operating costs. The contactless payments system was introduced to modernize the T, and the new fare boxes are successfully being used at station entrances.
But on the Green Line’s above-ground stops? “We’re probably worse off,” said Chris Dempsey, cofounder of the urban planning firm Speck Dempsey and a former assistant secretary of transportation in Massachusetts.
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As the T battles chronic budget deficits, it can ill afford to let all that revenue slide on by. The T estimates that it historically loses between $25 million and $30 million a year due to fare evasion, but that the trend is moving in a positive direction, in part due to new fare gates for commuter rail passengers at South Station.
But designing outdoor physical fare gates for above-ground stops that could also withstand winter would be essentially impossible at a reasonable cost. So the T is left relying on the honor system for the Green Line.