bigpicture7
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This article and the one in the Globe both implicate the management more than the workers.
Key breakdown that is unforgivable: The T has no Standard Operating Procedure for rail defect detection, reporting, logging and repair.
Not having an SOP for a critical safety related function in a transit operation is an unconscionable systemic management failing.
Agree with your assessment. I also feel, though, that Eng is doing the right thing from a leadership standpoint by not throwing the workers under the bus. He needs constant, honest input from those on the ground floor in order to continue to detect all the gaps and put corrective measures in place -- without people fearing reporting things, and toward that, they need to feel he has their backs. That said, the lack of SOPs was an unforgivable management failure and someone/people is/are obviously responsible, but it is unclear whether those are still employed in the first place. Eng did pretty solidly with this, IMO, he only whiffed on one key dimension, which is that he should have found someone in management to sacrificially fire to convey the gravity of the situation and send the message that accountability is going to matter going forward. There must have been someone planning to retire anyway that he could have symbolically canned toward this end...