After some searching, I wasn't able to find a thread on this topic and as a somewhat infrequent water commuter, I figured I'd start one.
I'm not riding it every day as my office is close to N. Station and the Blue Line is still the best option, but I've been occasionally using the new(ish) East Boston <-> Seaport ferry if I need to be in that area. I love the service. It's like 7 minutes from dock to dock and the 20 minute intervals are perfectly adequate. It's a great (and necessary) transit alternative to the existing links. But I have some concerns:
I'm not riding it every day as my office is close to N. Station and the Blue Line is still the best option, but I've been occasionally using the new(ish) East Boston <-> Seaport ferry if I need to be in that area. I love the service. It's like 7 minutes from dock to dock and the 20 minute intervals are perfectly adequate. It's a great (and necessary) transit alternative to the existing links. But I have some concerns:
- The timing of the pilot worries me - people are obviously still not commuting to offices in great numbers right now and ridership is low (I haven't had more than 5 other people with me on a boat, and usually it's like 1 or 2 others). I'd hate for low ridership now to be interpreted (or intentionally used) to mean that service isn't viable.
- The schedule is great if you are a typical day-time worker. But the 6am-7pm service isn't helpful for 2nd or 3rd shift staff, tourists, people looking to go out for dinner/drinks, etc. I realize commuters are the target for the "commuter ferry," but that greatly limits its potential. There are a lot of people here who would absolutely use it on weekends and for evenings out in the Seaport. Alternatively, it's a great way to get people over to Eastie for the Harborwalk, Tall Ship, Downeast, Pier's Park, etc.
- The fragmented fare system can be a hassle. It's only $5 each way which is reasonable (though matching the T fare would be ideal), but it's a separate ticket system and requires you to download an app to buy a ticket (same format as the MBTA Commuter Rail M-Ticket app). There's no buy on the dock/on board option and no way to use a Charlie Card or pass. I've seen several people who were interested in riding give up after being informed that they needed to download the app, load a card, etc.