Patrick-Murray Administration Announce New MBTA Customer Service Initiative
MBTA GM Davey Kicks-Off Join the GM - for a new train of thought Campaign Next Stop Dudley Square Station
Start Date: 03/25/2010
Email:
LRivera@mbta.com
BOSTON ? As part of the Patrick-Murray Administration?s transportation reform agenda to strengthen customer service, newly appointed MBTA General Manager Richard Davey announced a Join the GM - for a new train of thought campaign this week, a back-to-basics approach that will include regular visits to MBTA station to listen and interact with daily commuters in person. On Thursdays, beginning Thursday, April 8, and continuing for eight weeks, MBTA General Manager Richard Davey, along with the T?s top managers will convene at a selected subway or bus station to listen to customers concerns, and promote public transportation.
Sharing Governor Patrick?s passion for focusing on the traveler, MBTA General Manager Davey said, ?With the support of the Patrick/Murray Administration, we aim to put the customer first by listening to them directly about their concerns and taking action to improve their experience on the system. Our goal is to promote transparency and accountability throughout every aspect of our day to day operations.?
Each week, MBTA managers from various departments will be available at a selected subway or bus station prepared to listen, respond, and follow up with customers concerns and recommendations. Upon completion of eight weekly sessions, ?Join the GM? will continue on a monthly basis system-wide. Below are the remaining seven sessions:
Location Date Time
Dudley Square Station Thursday, April 15 7:00 a.m. ? 9:00 a.m.
Kenmore Station Thursday, April 22 7:00 a.m. ? 9:00 a.m.
Maverick Station Thursday, April 29 7:00 a.m. ? 9:00 a.m.
Forest Hills Station Thursday, May 6 7:00 a.m. ? 9:00 a.m.
North Station Thursday, May 13 4:00 p.m. ? 6:00 p.m.
Haymarket Station Thursday, May 20 4:00 p.m. ? 6:00 p.m.
Ruggles Thursday, May 27 4:00 p.m. ? 6:00 p.m.
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