View Boston (Observatory) | Prudential Tower | Back Bay

Doubtful. I think the Pru is going the same route as WTC in NYC.

Yes!! You pay downstairs in the basement to see the obs deck, then you'd have to make up your mind right then & there if you want to eat upstairs or just have a drink at the bar. I think that costs an extra $30 or more. There's supposed to be a steakhouse up there called One, or One Steakhouse, something like that. The food there seems reasonably priced. Hopefully, it's the same at View Boston. When I visited the obs deck at the John Hancock Center in Chicago, I had a beer on the 94th floor where the deck is. It was free for the first one!! :)
 
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Yes!! You pay downstairs in the basement to see the obs deck, then you'd have to make up your mind right then & there if you want to eat upstairs or just have a drink at the bar. I think that costs an extra $30 or more. There's supposed to be a steakhouse up there called One, or One Steakhouse, something like that. The food there seems reasonably priced. Hopefully, it's the same at View Boston. When I visited the obs deck at the John Hancock Center in Chicago, I had a beer on the 94th floor where the deck is. It was free for the first one!! :)
The Fixed Price options at The Beacon (the restaurant) range from $80 to $150 per person. The ala carte menu has no pricing (a bad sign).
 
Tried it again. Still won't work!!!! :mad:

Its working for me. I notice that you always post that links dont work, but they seem to always work for everyone else so something is definitely going on on your end whether adblock settings are preventing links from opening or something else, Id go through your settings and try to figure out whats goin on. Maybe you dont have an instagram account?
 
wow it closes at 9pm. I thought it would be at the very least... 12am.
What a waste of a liquor license.

Regarding the 9pm closing: this is super lame, but also points to a concerning general trend. I feel like a ton of places still have not yet recovered their pre-pandemic open-until times. I have heard informally that restaurant owners still think business is risky and demand uncertain. I think this is neglecting a really important consideration, though, which is induced demand. There may not yet be evidence of demand (or recovered demand, in this case) until there are opportunities for potential customers. People want a sense that "things are open late" and plan nights out on the town. Unfortunately, yes, it does pose a chicken-and-egg problem for restauranteurs and, essentially, demands an up-front investment. But the problem is: being "open till 9pm" really makes people doubt going there at 7:30pm or 8:00pm, because people don't want to feel rushed. In other words, even some portion of the potential business in the prior-to-9pm-timeframe might still be lost by closing at 9pm. Yet, if you do things right, you'll have those 7:30pm-8pm arrivers enjoy their stay and order an extra round or dessert. In other words, your prior-to-opening foot traffic estimates for 9:30pm are a bad estimate for your potential business post-9pm. (EDIT: it is even sketchier that they are doing the overpriced "dining package" vs. separate a la carte booking based on the above sentiments; it's like they are trying to hedge against people feeling rushed by convincing them to pre-pay for dessert.)

As was pointed out in another thread, there are two new places in Kendall (yes, Kendall of all places) proposing being open to 1am and 2am, respectively. I almost wonder if they collaborated. Kendall is a desert at those times, but it seems some restaurant folks might know what they are doing in terms of realizing that it takes effort to build a scene.

The top of the Pru is a sad, sad place for this to be happening, though. The location itself should be an incredible draw for a cocktail bar or upscale restaurant. I feel like BXP is treating this purely as a tourist draw cash cow; like this is one of those lame giant ferris wheels or something. I get that they were going to do the tourist thing, but when I saw they were renovating 3-levels at megabux construction expenses, I figured they were going to cater to more than one market. There is no reason why, at all that money and all that space, they couldn't have some portion of this open for late night (especially with "The Beacon" and "Stratus" as separate areas). Maybe they are just being super conservative financially and once they see customers still hanging around at 9pm, they'll expand the hours. Otherwise, it's just truly sad.
 
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I am hoping it's exactly that: give it a few months and they will apply for later closing times. I'd imagine it's going to have to happen: it would be too much of a cash view not to open until at least midnight.
 
Regarding the 9pm closing: this is super lame, but also points to a concerning general trend. I feel like a ton of places still have not yet recovered their pre-pandemic open-until times. I have heard informally that restaurant owners still think business is risky and demand uncertain. I think this is neglecting a really important consideration, though, which is induced demand. There may not yet be evidence of demand (or recovered demand, in this case) until there are opportunities for potential customers. People want a sense that "things are open late" and plan nights out on the town. Unfortunately, yes, it does pose a chicken-and-egg problem for restauranteurs and, essentially, demands an up-front investment. But the problem is: being "open till 9pm" really makes people doubt going there at 7:30pm or 8:00pm, because people don't want to feel rushed. In other words, even some portion of the potential business in the prior-to-9pm-timeframe might still be lost by closing at 9pm. Yet, if you do things right, you'll have those 7:30pm-8pm arrivers enjoy their stay and order an extra round or dessert. In other words, your prior-to-opening foot traffic estimates for 9:30pm are a bad estimate for your potential business post-9pm. (EDIT: it is even sketchier that they are doing the overpriced "dining package" vs. separate a la carte booking based on the above sentiments; it's like they are trying to hedge against people feeling rushed by convincing them to pre-pay for dessert.)

As was pointed out in another thread, there are two new places in Kendall (yes, Kendall of all places) proposing being open to 1am and 2am, respectively. I almost wonder if they collaborated. Kendall is a desert at those times, but it seems some restaurant folks might know what they are doing in terms of realizing that it takes effort to build a scene.

The top of the Pru is a sad, sad place for this to be happening, though. The location itself should be an incredible draw for a cocktail bar or upscale restaurant. I feel like BXP is treating this purely as a tourist draw cash cow; like this is one of those lame giant ferris wheels or something. I get that they were going to do the tourist thing, but when I saw they were renovating 3-levels at megabux construction expenses, I figured they were going to cater to more than one market. There is no reason why, at all that money and all that space, they couldn't have some portion of this open for late night (especially with "The Beacon" and "Stratus" as separate areas). Maybe they are just being super conservative financially and once they see customers still hanging around at 9pm, they'll expand the hours. Otherwise, it's just truly sad.
I think you are neglecting another really challenging aspect of the current situation for restaurant and bar owners -- staffing. You cannot expand hours if you cannot get staff to cover the shifts.
 
I think you are neglecting another really challenging aspect of the current situation for restaurant and bar owners -- staffing. You cannot expand hours if you cannot get staff to cover the shifts.

With respect, while it deserved attention in my original post, I am really not neglecting it in terms of my main point. My main critiques are about how to do hospitality right, especially at a place charging what these people are charging. To be clear, yeah, we are in the midst of the toughest staffing challenge (perhaps ever) in the food service industry. This is something that needs fixing systemically (and there are a few innovators in this area in the Boston scene, but that's another story).

I absolutely do suspect staffing challenges are at play underlying this place's tactics. But my issue is that there are much more graceful ways to handle it. How I read this: they don't want people ordering dinner past 9pm, and they don't want people booking reservations that would likely generate orders past then. In fact, playing around with their reservations system to try to find an off-prime day in late June that likely isn't booked up yet, it seems clear they're not accepting reservations past 8:30pm as a set constraint. And in truth, different stages of the day at a restaurant require different staffing levels. The most intensive staffing levels are full service dinner hours; prep leading up to dinner also requires comparably high staffing. But there is no reason they need to use size 24 font in the middle of their website to state:
bcn-hrs-1.png


Sure, they can cut off entrée orders at 9:00pm. Sure, they can restrict the reservable time blocks in their reservation system. Yet a legit high quality dining establishment does not use the phrase "Hours of Operation" in bold in the middle of their webpage. What is this a carnival ride? (yes, in BPX's eyes, it is - that's my whole point).

Unless they plan on bringing up the house lights and breaking out the vacuum cleaners at 9:00pm sharp (which I highly suspect they're not actually doing; especially since they offer reservations with a start time of 8:30), then this is not how you frame it. Don't time-pressure people who are going to spend this kind of money (especially if you weren't planning on kicking them out a 9-sharp in the first place). Instead, taper down to a more limited service from 9pm - 11pm, or at least to 10pm. May it either drinks-only, or drinks and dessert, or perhaps a reduced late night menu. End a substantial chunk of staff shifts at 9pm. But come up with something that you can run with a comparative skeleton crew thereafter. At the very least, change the phrasing to "Bistro hours 11am-__pm; dinner service until 9pm) to make clear you're not kicking people out.

Just make your clientele feel more special; like they are not eating at a freaking cafeteria. What I am asking for is hospitality, not defying economics.
 
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Wait, the restaurant is only open until 9pm or the bar? Or both? If the bar closes at 9pm that is the height (pun intended) of stupidity.
 
Wait, the restaurant is only open until 9pm or the bar? Or both? If the bar closes at 9pm that is the height (pun intended) of stupidity.

It is both, the restaurant (The Beacon) and bar/lounge (Stratus), with a 9pm hard-stop advertised for both on each's website. This is what prompted my rant (I did go back and check that before ranting, lol). My heart aches for staffing challenges and for treating workers right, but, given this place's skyline view and the investment they put into this space, this just seems like the kind of effort we saw from the Celtics in Game 7 last night.

In seriousness, I am sure staffing is a driving consideration, but I also think they just flat-out prioritized tourists and corporate events when programing this space. I guess that's their prerogative as a business and I'm sure they ran the numbers, but, there's something to be said for giving something back to the hometown (especially since, in the long run, once the kinks are worked out, it is hard to imagine late night drinks wouldn't turn a profit here).
 
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5/27 Does anybody know what's going on with the floor below the outdoor observation area? That's where the Skywalk deck used to be.

IMG_0797 by David Z, on Flickr
 
5/27 Does anybody know what's going on with the floor below the outdoor observation area? That's where the Skywalk deck used to be.

I have not seen a detailed schematic of the top floors of the Pru as a result of this renovation. But I recall reading in multiple places that the renovation encompassed the top 3 floors. If the glass "top hat" portion is in fact one double-height floor (as I recall it being during the Top of the Hub days) and is therefore counted as one floor, and the new outdoor terrace level (the inset, black facade portion) is one other floor, then it could be that the old Skywalk level is in fact the 3rd floor and is still part of this.
 

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