I was down there 2 weeks ago, and *no one was using it.* Even the friend I was with didn't want to go to the new side, so we ended up waiting in the MSG side. I did make a trip over though, and the old penn side was noticably busier, even if moynihan was much nicer. I don't know if it's just inertia, but it was very disappointing, though I suspect that old penn was mostly lirr/njt passengers.
That said, the fact it isn't connected on the mezzanine level is... A definite miss. The easy way to get between the old penn and Moynihan is to walk outside and across 8th, or down to a platform and up the other side, where you might pop out in the NJT waiting rooms. The lower level concourse path is still a confusing mess with terrible signage. (The signage to Moynihan points out up to 8th). The Amtrak waiting area in Penn isn't bad, per se, just not as nice as the Farley. I personally think Amtrak should give over that space to NJT, and stick to Moynihan.
But I don't think South will be anywhere close to becoming Penn; even with the new tower, the ceiling height is way higher than the canopies, and you're not waiting on the platforms anyways. The headhouse is more than fine, though I do think it's been over crowded by retail and needs more seating. I wouldn't be surprised if the open at the sides arches eventually get closed in for additional concourse space.
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