^Yes, this is true as I recall it. That said, I don't think this simple statement actually captures the real situation.
Anyone feel free to correct me, but here's my play-by-play analysis of what really happened.
- - - - - - -
What the T
was doing circa 2015:
"WE ARE EXPERIENCING MODERATE DELAYS..."
Riders, after realizing that "MODERATE DELAYS" could mean anything from 5min to 48min and was fairly useless information, said: "Can you please actually tell us something meaningful about what is going on and how it will impact me?"
The reality was:
The T, in most cases, does not know how long it will take to resolve stuff. So they took a page from the playbook called "malicious compliance with
exactly what your stakeholders are asking for".
Now, circa 2019, such compliance takes the form of:
"DUE TO A FAILED #2 TRACTION MOTOR, ERROR CODE 54367, WE ARE MOBILIZING EQUIPMENT TO MOVE VEHICLE #15324 AND ARE REPOSITIONING NEW VEHICLES TO RESUME ROUTE TRAFFIC, ANTICIPATING 5-48 MINUTES OF DELAY"
Summary:
The messages are just as useless, they are now just longer.