There IS a difference;
Theirs is the largest & busiest in the country.
Ours is the oldest in the country.
I never said that theirs is great. I've only rode it a few times, and each of those times was when I visited Ground Zero several months after the terror attacks.
You might wonder why Gov't Center Station became so obsolete. Well, it was obsolete to begin with, and this goes all the way back to the days when it was named Scolley Square. No doubt, NYC's system is obsolete as well.
We still have some high-floor buses left, as well as the Type 7 trolleys, which are all high-floor cars.
DC's escalator & elevator problems came from long-time neglect & poor maintenance. While they are spending astronomically untold amounts of dough
to upgrade and glorify the tracks, easy access to the stations went south and the problem has mounted to the point where even myself, an out-of-towner, was fuming.
Type 7's do not run unless there's a low-floor Type 8 attached to the train for complete accessibility on every train. There have been no inaccessible trains running anywhere on the system since the full Type 8 order went into service and they instituted that rule.
All remaining high-floor buses have been retrofitted with wheelchair lifts. There's only 100 high-floors period left in revenue service out of 1000 revenue buses, and that number gets chopped in half next year when the latest order of 60 brand-new low-floors gets delivered. They're less than 3 years away from purging the last of the high-floors w/lifts and being a totally low-floor bus operator.
I understand this is an issue you're personally impacted by, but your anecdotal evidence isn't adding up here.
-- Only 20% of NYC Subway's 500 stations are wheelchair-accessible, and despite the MTA's own efforts to close that gap they're only set to achieve slightly less than 25% compliance by end of this decade.
-- T rapid transit is sitting at 74% today (cumulatively, including B/C/D/E surface stops and Mattapan), and will be over 75% when GC and Wollaston are both finished in the next 18 months.
-- The T has more
total wheelchair-accessible rapid transit stations than the 3½ times larger MTA. That's impressive.
-- The T raised its rapid transit compliance rate from under 40% to three-quarters in only a dozen years.
-- Even with the very poor compliance on the Worcester, Haverhill/Reading, Fitchburg, and Franklin Lines the commuter rail is sitting at 76% accessibility with Sharon and South Acton joining the ranks of accessible stations.
-- Long Island Rail Road, the highest-ridership commuter rail system in North America, has only 19% station accessibility despite being a 100% level-boarding operation. Metro North east-of-Hudson is considerably better at 79%...not much different from the T (Waterbury Branch really drags down MNRR's overall numbers).
-- T ferries are 100%.
-- T bus fleets are 100%.
-- Getting close to 100% on tactile platform strips for the blind.
-- Onboard ASA now universal on Blue, Green, and all buses. To be universal on Red and Orange with the next vehicle purchase. Commuter rail ASA debuted with the new bi-level cars and will expand when the Kawasaki bi-levels return from their ongoing rebuild program. The 27 remaining single-level rear cab cars may get the ASA computers installed, and all blind coaches can take the audio announcements...only needing relatively inexpensive LED installations for full visual compliance.
-- Station ASA now nearly universal at nearly all Red/Blue/Orange stations, all Mattapan stations, and most commuter rail stations. Green's next.
-- Huge progress on elevator/escalator uptime since former GM Dan Grabauskas made that one of his causes during his term. As of this morning 10/11/2014 there are only 2 escalators on the whole system down for maintenance (Beachmont and Porter-Mass Ave. lobby), no elevators down, and 3 stations scheduled for one-day elevator maint shutdowns on different days this upcoming week. They need to keep foot on the gas so deferred maintenance doesn't pop back up, but this is a complete turnaround from what was maybe the #1 accessibility annoyance dogging the system day-in/day-out as little as 5 years ago.
Could it be better? Sure...they have to keep plugging away in a very tough funding environment and trade a decade's worth of fewer--but harder--subway station retrofits for a decade of easier--but much higher quantity--surface Green Line and commuter rail retrofits to finish the job. As well as follow through on the Key Bus Route Improvements initiative to get the bus stops at the highest-ridership routes at peak accessibility.
But the numbers don't lie...they are 100% on their vehicles and on the home stretch for rail stations while other legacy systems have barely begun. And they've responded with action to past criticism such as their once-horrid elevator/escalator uptime. I don't see what there is to get up in arms about. Among transit systems pre-dating the ADA (much less one that predates the ADA by nearly a century) the T has got superb accessibility and has come further in a shorter amount of time at achieving accessibility than anyone else.